Responsible Gambling | WinCraft

WinCraft’s goal is to ensure that gambling remains safe entertainment for every player. We do not only provide games, but also tools for self-control and clear guidelines for prevention. Play consciously — we provide the framework.

1. Meaning of Responsible Gambling

Gambling is entertainment, not a way to earn money and not a means of stress relief. As a responsible player, you:

• spend only what you can afford,
  
• are aware of your own playing patterns,
  
• recognize the importance of breaks and rest,
  
• know when to stop,
  
• ask for help if you feel control slipping.

2. Self-Exclusion Options

Self-exclusion may be requested at any time, either temporary (1 day–6 months) or permanent. It can be set within the account, requested via customer support, and during exclusion there is no login, deposit, play, or promotional messaging.
Contact: [email protected]

3. Deposit and Loss Limits

Personal limits help you immediately control spending and playing time. Stricter settings apply immediately; relaxations take effect only after at least 24 hours.

• daily / weekly / monthly deposit limit
  
• daily playtime limit
  
• loss limit

4. Protection of Minors

Our services are only available to users over 18. Age verification is performed at registration, and if a minor is detected, the account is blocked and deleted.
Recommended parental control tools: Qustodio, Net Nanny, Kaspersky Safe Kids.

5. Warning Signs of Gambling Addiction

• Spending more than planned
  
• Missing work/school due to gambling
  
• Repeated unsuccessful attempts to stop
  
• Hiding gambling time
  
• Trying to “win back” losses

6. External Support Organizations

• Gamblers Anonymous Hungary – gamblersanonymous.hu
  
• Kék Vonal Foundation – kekvonal.hu
  
• Self-Knowledge and Therapy Association – onismeret.hu
  
• NNK – National Public Health Center
  

7. Automated Behavior Monitoring

The system detects risky patterns and, if necessary, issues warnings or suggests self-limitation.

Monitored signals:

• unusually frequent or high deposits
  
• long gaming sessions without breaks
  
• sudden stake increases
  
• continuous bonus use without interruption

8. Educational Content and Player Training

• RTP and volatility explained simply
  
• When and how to activate bonuses
  
• Basics of bankroll management
  
• Recognizing loss-chasing spirals
  
• Focus on enjoyment, not profit

9. Playtime Reminders

• Hourly notifications
  
• “Break recommended” warnings
  
• Automatic logout when time limit is reached

10. Customer Support Assistance

Our team is trained in responsible gambling. You can request self-exclusion, limits, and guidance.
Contact: [email protected] (available 24/7)

11. Legal Compliance

• Act XXXIV of 1991 – Gambling Organization
  
• GDPR (EU 2016/679) – Data Protection
  
• EGBA Player Protection Guidelines
  
• ISO/IEC 27001 Information Security Standards

12. Alternative Filtering Tools

• BetBlocker (free, multi-platform)
  
• Gamban (premium blocking)
  
• Net Nanny, Qustodio (parental control)
  
• DNS/router-level filtering

13. VIP Status and Self-Exclusion

VIP status does not override protective tools. All players are equally entitled to self-exclusion and limits, with access to dedicated advisors if needed.

14. Automated Warning Emails

Triggered by:

• unusually high losses or deposits
  
• excessive playtime in a short period
  
• frequent uninterrupted bonus use
  
• detection of risky patterns

15. Educational Campaigns

• “Responsible Gambling Week” with interactive content
  
• Quizzes and knowledge-based prize games
  
• Video guides and newsletters
  
• Personalized email tips

16. Individual Feedback and Suggestions

You may contact us anytime with ideas for system improvements: [email protected] (subject: “Responsible Gambling – Suggestion”).

17. Legal Suspension or Account Closure

The Provider may act in cases of:

• regulatory or legal obligations
  
• justified immediate protection
  
• detection of extreme behavior
  
• verified complaints of excessive gambling

18. Social Responsibility

• Cooperation with support organizations
  
• Excluding targeting of risk groups (e.g., minors)
  
• Avoiding irresponsible advertising channels
  
• Supporting dialogue with regulators

19. Related Documents

• General Terms and Conditions
  
• Privacy Policy
  
• Cookie Policy
  
• Bonus and Promotion Rules

20. Closing Statement

Responsible gambling is a shared responsibility between the player and the Provider. We provide the tools and transparent framework; the control and decisions are yours. If you need help, we are here: [email protected].