Terms and Conditions | WinCraft
This document sets out the terms of use for the win-craftlogin.com online casino website (hereinafter: Website or Service). By accessing the Website and using its services, the user (hereinafter: Player) accepts the provisions of these General Terms and Conditions (GTC).
1. Purpose and Nature of the Service
WinCraft provides a licensed, real-money online gambling platform, primarily intended for entertainment. Access requires a stable internet connection and a compatible device; the risks associated with gambling are undertaken by the Player at their own responsibility.
2. Eligibility and Age Verification
The Service is only available to natural persons over the age of 18 with full legal capacity. The Player declares that online gambling is not prohibited under the laws of their jurisdiction and acknowledges that the Provider may perform age, identity, and address verification (KYC).
3. Registration and Account Use
Players must provide accurate and up-to-date information, keep their login details secure, and may not transfer their account to third parties. Each person may only hold one player account; multiple registrations, bonus abuse, or fraudulent conduct may result in immediate account restriction.
4. Deposits and Withdrawals
Deposits and withdrawals may only be made using payment methods registered in the Player’s own name. All withdrawals are subject to prior identification (KYC) and are typically processed within 1–3 business days. Minimum and maximum amounts, supported channels, and processing times are published in the Payment Information section of the Website. Transactions may be reviewed by the Provider for risk management purposes.
5. Bonus Terms
Bonuses and promotions are voluntary, not an entitlement, and are governed by the separate Bonus Policy, which specifies conditions such as wagering, validity periods, and potential payout caps. By activating a bonus, the Player accepts its terms; in cases of bonus abuse (e.g., multiple accounts, wagering on prohibited games), the Provider is entitled to cancel the bonus and related winnings.
6. Game Use and Operation
Game outcomes are determined by an independently tested random number generator (RNG); results cannot be influenced. In case of technical errors, the system will revert to the last valid state. The Provider is not responsible for interruptions caused by the Player’s devices, network, or settings.
7. Account Suspension and Termination
The Provider may temporarily or permanently restrict an account in the following cases:
- Breach of GTC or related policies
- Suspected fraud, money laundering, or bonus manipulation
- Multiple accounts or use of transferred accounts
- Legal obligations or regulatory requests
8. Limitation of Liability
WinCraft makes every effort to provide safe and continuous operation of the Service; however, uninterrupted availability cannot be guaranteed. The Player uses the Service at their own risk; the Provider is not liable for indirect or consequential damages, or for losses resulting from the Player’s decisions.
9. Data Processing and Privacy
Personal data is processed according to the Privacy Policy, in compliance with GDPR (EU 2016/679). Players are entitled to access, correct, restrict, or, under legal conditions, request deletion of their data.
10. Cookies
The Website uses cookies for optimal operation, analytics, and — with consent — marketing purposes. Details and settings are available in the Cookie Policy and cookie management panel.
11. Responsible Gambling
WinCraft supports responsible play: deposit limits, playtime restrictions, and self-exclusion are available. Details are provided on the Responsible Gambling page, with further help available from customer support.
12. Complaints Handling
Complaints may be submitted by email to [email protected], with a clear subject line and details. The Provider investigates all submissions within 14 days and replies in writing.
13. Force Majeure
The Provider is not liable for events beyond its control, including:
- Natural disasters, war, strikes
- ISP or data center outages
- Cyber incidents, third-party provider failures
- Legislative or regulatory changes
14. Intellectual Property
Texts, graphics, software components, and branding on the Website are the property of the Provider or its partners. Copying, modifying, or distributing such content is permitted only with prior written consent.
15. Governing Law and Jurisdiction
These GTC and the legal relationship are governed by the law of the Provider’s jurisdiction of operation; in case of disputes, the courts at the Provider’s registered office shall have jurisdiction.
16. Termination of Agreement
Permanent deletion of an account terminates the agreement. In cases of serious breach, the Provider may terminate access; consequences of termination (e.g., investigations, withholding of payouts) remain applicable.
17. Inactive Accounts
Accounts with no login for 12 consecutive months are considered inactive.
- An inactivity fee of up to €5/month may be charged, deducted only from positive balances
- Notification will be sent by email before applying the fee
18. Automated Checks and Risk Management
The Provider uses automated monitoring to detect fraud, money laundering, bonus manipulation, and other abuses. Where justified, accounts may be restricted, winnings temporarily frozen, and reports made to authorities.
19. Related Policies
- Privacy Policy — /privacy-policy
- Responsible Gambling — /responsible-gambling
- Cookie Policy — /cookie-policy
- Bonus Policy — /bonuses
20. Amendments and Final Provisions
The Provider reserves the right to amend these GTC; changes take effect upon publication on the Website. Continued use of the Service constitutes acceptance of the amended terms.
This document constitutes the full agreement between the Player and the Provider and supersedes all prior terms.